YYC: Information for Lufthansa Airline passengers
19-Feb-2010 As a consequence of the strike measures which have been initiated by the “Vereinigung Cockpit” trade union, Lufthansa is making corresponding adjustments to its flight schedule from Monday to Thursday, February 22 - 25. About two thirds of the affected Lufthansa-operated flights will have to be cancelled, however Lufthansa regional partners such as Lufthansa CityLine will operate their flights according to schedule.
The special flight schedule for the period of the strike can now be accessed at www.lufthansa.com and lists all flights which should be operating according to the current planning. Depending upon the actual operating conditions during the days of the strike, further changes could be made to the special flight schedule. Customers who have purchased a Lufthansa ticket for a flight which is operated by a partner airline (codeshare) will not find the LH flight number known to them in the special flight schedule. Since the partner airlines are not affected by the strike, these flights will operate as planned (flight numbers LH1400-2629 and LH5050-6999).
Lufthansa is doing everything in its power to inform its customers as soon as possible and offer them alternative travel options. Passengers already booked on a Lufthansa flight during the period from February 22 to 25 can rebook once free of charge on another Lufthansa flight, if they wish to change their travel plans - provided their ticket was issued before February 18, the new travel date is before May 31, 2010 and their arrival and departure destinations remain the same.
Should a flight be cancelled, and the purpose of the journey no longer applies, passengers can cancel their booking free of charge. Travelers have the opportunity to regularly check the status of their flight at www.lufthansa.com under the heading "My bookings". A cancellation of the flight and the booking will be shown there. If a rebooking has been made, the travel alternatives will be shown there as well.
Passengers on domestic German flights, whose flights have been cancelled, can independently purchase a rail ticket for the identical route in the same travel class and later, together with proof of the flight ticket purchased from Lufthansa, claim a refund. They can access the passenger receipt of their etix online at www.lufthansa.com under Information & Service > Check-in > Passenger Receipt.
Customers can continue to obtain information about their bookings, as well as about the Rebooking options and cancellations, at the toll-free number 1-800-645-3880 in the U.S. and 1- 800-563-5954 in Canada.
According to the special flight schedule, the following flights to/from North America are scheduled to take place during the period from February 22-25:
February 22
LH 438 Frankfurt - Dallas Ft Worth
LH 439 Dallas Ft Worth - Frankfurt
LH 498 Frankfurt - Mexico City
LH 499 Mexico City - Frankfurt
February 23
February 24
LH 498 Frankfurt - Mexico City
LH 499 Mexico - City Frankfurt
February 25
LH 490 Frankfurt - Seattle
LH 491 Seattle - Frankfurt