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Impact to Vietnam Airlines services - volcanic ash in Europe

Direct News Source

18-Apr-2010 Due to the volcanic evolvement in Iceland and ash cloud moving over Europe, the following services of Vietnam Airlines to/from Europe will be cancelled:

On 18 April:

- VN532 Paris - Ho Chi Minh city, scheduled departure at 13:25 local time

- VN544 Frankfurt - Hanoi, scheduled departure at 14:40 local time

- VN543 Ho Chi Minh city - Frankfurt, scheduled departure at 23:10 local time

- VN535 Hanoi - Paris, scheduled departure at 23:40 local time

On 19 April:

- VN534 Paris - Hanoi, scheduled departure at 14:00 local time

- VN544 Frankfurt - Hanoi, scheduled departure at 14:40 local time

Vietnam Airlines' next scheduled and additional services between Hanoi/Ho Chi Minh city and Europe (Paris, Frankfurt and Moscow) will be provided in the next update.

Passengers traveling to/from Europe on these services are advised not to go to the airport. For updates and supports, please visit www.vietnamairlines.com and contact Vietnam Airlines booking offices. Vietnam Airlines will waive cancellation and change fees for confirmed tickets of the affected flights to/from Europe.

Hotlines:

- Vietnam: Hanoi +84-4-38320-320, Ho Chi Minh city: +84-8-38320-320, Da Nang: +84-511-3811-111;

- Russia: +7-495-5892450; +7-903-795-2889;

- France:

* City Office: +33-1-4455-3990, +33-8100-18-888,

* Charles de Gaulle Airport: +33-1-4862-2562, +33-1-6-7677-9875, +33-6-3140-7239, +33-6-2698-2401;

- Germany: +49-69-2972-5650, +49-151-1611-9824;

We are experiencing high call volumes, website visits and seek our customers' understanding.