20-Apr-2010 9:20 AM

Air New Zealand: UK flight disruptions - update 8

Direct News Source

19-Apr-2010 NATS advises that the current airspace restrictions across UK controlled airspace due to the volcanic ash cloud will remain in place until at least midday Tuesday 20 April (NZ time).

As a result:

Tonight's NZ2 service from Auckland to Los Angeles and London will terminate at Los Angeles.

Tonight's NZ39 service from Auckland to Hong Kong and London will terminate at Hong Kong.

Departures from London Heathrow on 19 April 2010

NZ1 from London to Los Angeles due to depart at 1615 has been cancelled.

Departures from Los Angeles on 19 April 2010

NZ1 from Los Angeles to Auckland will operate as scheduled.

Air New Zealand continues to strongly advise passengers with travel plans to affected parts of the UK and Europe to NOT commence their travel today. This applies to any Air New Zealand service and any connecting flight on another carrier to affected parts of UK / Europe.

Should passengers still decide to travel and there are disruptions to their plans, costs incurred will be at their expense. In addition, Air New Zealand has been informed there is little to no available accommodation in stop over points like Los Angeles or Hong Kong.

Passengers may defer their travel to another Air New Zealand flight without penalty. Those who no longer wish to travel can apply for a full refund.

Customers should continue to check the Air New Zealand website for regular updates, call 0800 737 000 (within New Zealand only, if outside of New Zealand go to Contact Us) or check with their travel agent.

Further updates will be provided as information becomes available.