Kartika Airlines signs Customer Support Agreement with PowerJet
19-Jul-2010 Mr Kim Mulia, Chairman of Kartika Airlines and M. Jean-Paul Ebanga, Chairman and CEO of PowerJet - a joint-venture between Snecma (Safran group, France) and NPO Saturn, Russia - signed the SaM146 Customer Support Agreement in the presence of Freddy Numberi, Indonesian Minister of Transport.
This agreement follows the firm order of 30 Sukhoi Superjet 100 placed by Kartika Airlines with Sukhoi Civil Aircraft Company (SCAC). The first aircraft service entry is planned for mid 2012.
Through this agreement, Kartika Airlines will benefit from a comprehensive customer support for the entire propulsion system (engine, equipment and nacelle). PowerJet has set up a new standard in Customer Support based on the extensive experience of Snecma (via CFM) and NPO Saturn. With single point-of-contact for aftersales services, PowerJet proposes a team dedicated to each customer, to meet all airline expectations.
With this agreement, the Indonesian carrier becomes the launch customer for this new advanced regional aircraft in South-East Asia, powered by the SaM146 engines.
" PowerJet's support is extremely important for Kartika to properly operate and maintain our fleet. Training, easy and direct access to the Support Center, availability of updated technical documentations and moreover, presence of a dedicated team to answer our needs allow us to offer reliable and efficient services to our own customers all over Indonesia." said Kim Mulia.
"We are extremely pleased to sign the SaM146 customer support agreement with Kartika Airlines, reflecting PowerJet's full-fledged commitment to offering a complete support organization to meet all airline requirements as well as the start-up of operations in Asia," added Jean-Paul Ebanga.