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06-Dec-2010 10:56 AM

Iberia: Cancellations due to the air traffic controllers

Direct News Source

04-Dec-2010 Cancellations due to the air traffic controllers

  • According to the latest information, the Madrid airport could resume operations at 12:00am December 4
  • At the moment, only long haul flights are landing in Madrid. 5 flights so far and 14 more in the next hours
  • In www.iberia.com, Departures and arrivals, clients can check the status of their flight. If these are cancelles, we recommend them not to go to the airport.
  • The call centre has been reinforced with a second number (902 100 988), in addition to the usual one (902 400 500). More client service staff is now at work. Call centre numbers outside Spain can be checked at www.iberia.com, Customer Relations
  • Iberia customers will be able to change their tickets without any penalty for flights departing December 3 and 4. These changes can be made until December 7. Customers are requested not to contact Iberia's call centre unless necessary, so the service does not collapsed
  • Iberia codemns the air traffic controllers attitude and thanks its customers for their understanding in these difficult moments