United and Continental offer rebooking options to customers affected by winter weather
10-Jan-2011 United Continental Holdings, Inc. (NYSE: UAL) today announced travel options for United and Continental customers whose flight plans may be affected by severe winter weather forecast for the U.S. Northeast region and Chicago.
Weather conditions are expected to lead to the delay or cancellation of certain flights at Continental's New York hub at Newark Liberty International Airport for travel from Jan. 11 through Jan. 13 and United's hub at Chicago O'Hare International Airport for travel on Jan. 11. Operations at other airports throughout the Northeast may also be affected.
The travel waiver for the Southeast region continues for customers traveling through Jan. 11.
Change Flights for No Fee at united.com or continental.com
Customers scheduled on flights to, from or through the impacted areas may reschedule their itinerary with a one-time date or time change, and the change fees will be waived. If a flight has been canceled, a refund in the original form of payment may be requested. Complete details and eligible travel dates are available at united.com and continental.com.
The fastest and most convenient way to change travel plans is via united.com or continental.com, and customers should continue to manage their reservations on the respective company's website from which their ticket was purchased. Customers may also book a new reservation, change an existing reservation or check flight status by calling United Reservations at 800-UNITED-1 or Continental Reservations at 800-525-0280 or their travel agent.
Another excellent way to receive information about flight delays, cancellations and gate changes is with United's EasyUpdate service or Continental's TripAlert service, which provide customers notifications via phone, text or e-mail.