Media update statement from Tiger Airways Australia 15:00 hrs – 2-Jul
02-Jul-2011 Following the Civil Aviation Safety Authority of Australia’s (CASA) instruction to suspend Tiger Airways Australia’s domestic services until next Saturday (9thJuly), the airline’s immediate focus has been on reaching passengers whose immediate travel plans have been disrupted as a result, as well as ongoing cooperation with CASA.
Tiger Airways is offering these passengers its sincere apologies and will continue to do all that we can to minimise future disruption. Those who are effected will be offered a full refund or credit for deferred travel. We urge customers with bookings within Australia between now and 6 am on Saturday 9th July to not travel to the airport.
Tiger Airways' services to and from Singapore are not affected and will continue to operate normally.
Tiger Airways continues to cooperate fully with the industry regulator and we wish to reassure the Australian public that safety has and will underpin our operations at all times.
Having mitigated immediate passenger disruption to the best of our ability, Tiger Airways' next priority is working with the safety regulator to achieve a satisfactory outcome to this investigation at the earliest opportunity, as we did with the recent Show Cause Notice. In this case Tiger Airways has taken steps to comply with the conditions required by CASA as a result of this process.
Tiger Airways has already taken steps internally to address the specific issues as well as wider safety concerns CASA has raised. We are committed to resolving these quickly and resuming our services as soon as possible. We will continue providing regular updates via our website (www.tigerairways.com) as well as through the media.
Passengers who have booked travel with Tiger this week are again reminded to not turn up to the airport.
Virgin Australia has also offered to assist effected Tiger Airways' travelers where possible over the coming week. Please see the following link for more information.
http://www.virginaustralia.com/servicedisruption/index.htm
NOTE TO MEDIA - THE NEXT TIGER AIRWAYS MEDIA UPDATE WILL BE PROVIDED AT 15:00 HRS AEST ON SUNDAY 3RD JULY. ALL FURTHER RELATED QUERIES AT THIS TIME SHOULD BE DIRECTED TO CASA.
Please note: Tiger Airways' call centre is experiencing a high volume of calls at this time but the airline has added extra agents to help field the volume of calls.
Passengers are advised to monitor the website as it will be updated regularly throughout the week with further updates.