Virgin Blue settles Navitaire dispute

Virgin Blue announced (04-Apr-2011) it has reached a "mutually satisfactory" agreement with Navitaire, the operator of the airline's booking and ticketing systems. Virgin Blue claimed that an 11-day outage of its systems last year cost it up to AUD20 million pre-tax. [more]

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  The bottom line: responding to customer needs to improve airline ancillary revenues. That is the magic place, the real soft spot. If passengers’ needs can be better met at the same time as generating higher levels of revenue the equation becomes the perfect win-win.

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